A predictive dialer is something that is mostly used by the
telemarketers for calling their customers in an automated fashion. The resource
will not have to dial every number and it will save a lot of time for the
company. The device will automate this process by dialing the numbers from a
list and then connecting the call to specified person, if the call is active.
Basically, there are 3 types of
Predictive Dialers used in call centers and other such firms:
1)
Soft Dialers
2)
Hard Dialers
3)
Intelligent Predictive Dialers
Soft Dialers: It is just a software program that is run with the
help of a computer system. They are very efficient, powerful and cost effective
because they do not require any hardware support and can run on the computer
system only. They have good amount of features like automatic call
classification, analysis of the call progress, and they usually dial with the
help of VoIP protocol, which is very cost efficient.
Hard Dialers: These dialers are hardware based dialers and require
the use of answering machines for attending the calls. They are very efficient
in detection of the call and work better than the soft dialers but the cost of
maintenance is much higher than the soft dialers.
Intelligent Predictive Dialers: These dialers have the capability
to connect calls fast and detect if the call is live on other side. They play a
message for describing the purpose of call and then if the customer is ready to
talk, they will connect the call. The most important aspect of such dialer is
that only those customers will be connected who are genuinely interested for
the purpose.
If you are looking for such devices to support your call center solutions, than buying a
predictive dialer would be beneficial for you.
